After thorough evaluations, the Prestonwood Forest Utility District (PFUD) has agreed to assume the cost of trash services for single-family residences from the Prestonwood Forest Maintenance Association (HOA). As a result, the cost of trash services will be included in the cost of water & sewer services beginning On October 1, 2024. The water bill for single-family residences will increase by $20 per month.

A number of years ago the PFUD assumed the costs for electric services in the neighborhood because of constraints within the HOA budget. Now with the escalating cost of various services and the fact that the HOA can only increase its budget by the annual Consumer Price Index (CPI), the HOA is unable to provide trash services within the constraints of the annual budget.

The HOA simply does not have sufficient funds from the annual assessment to provide all the previous services to our neighborhood.

Great news! Prestonwood Forest UD’s transition to the new enhanced utility billing software is complete and the customer portal is available for enrollment. To pay online please re-register your account on the customer portal at https://wdmtexas.starnik.net/RP_Default.aspx ; this includes all auto draft customers. You must manually make your first payment.

All fees remain the same: There will be a $1.00 processing fee for all echeck payments, including auto drafts or 3.99% processing fee for all credit/debit card payments. These fees are not charged or collected by Water District Management or your District.

We’re super excited to announce our transition to an enhanced water and sewer utility billing software!

Over the next few months, we will provide updates on this transition. Watch for an insert inside your monthly water/sewer bill that will include your district’s transition date.

To help make the transition easy for you, we will send you an email that contains a button that links directly to your new account number.

If you have any questions or need assistance, call us at (281) 376-8802 or email customerservice@wdmtexas.com.

The Public Utility Commission’s rule in Title 16, Chapter 24 Texas Admin. Code § 24.173(d) prohibits your water and sewer provider, Prestonwood Forest Utility District, from imposing a late fee or from disconnecting your retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over.

An extreme weather emergency is defined as a period beginning when the previous day’s highest temperature in your area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for your area. For the purposes of these requirements, an extreme weather emergency is over on the second business day the temperature exceed 28 degrees Fahrenheit.

Your water and sewer provider is required to offer a payment schedule to an affected customer that timely requests a payment schedule. If you are affected by an extreme weather emergency, you may request a payment schedule for unpaid bills that are due during the extreme weather emergency.

For affected customers that timely request a payment schedule, your water and sewer provider is prohibited from disconnecting service for nonpayment of bills that are due during an extreme weather emergency. However, once a payment schedule is offered, disconnections may resume if you (1) decline to timely accept the payment schedule, or (2) violate the terms of the payment schedule.

If you have a bill from your water and sewer provider due during an extreme weather emergency, then you qualify to request a payment schedule. Please contact our office: Water District Management 281-376-8802 or contact Customer Service via email: customerservice@wdmtexas.com.

Aviso Al Cliente Sobre Emergencia Por Condiciones Del Tiempo Extremas

La regla de la Comisión de Servicios Públicos en el Título 16, Capítulo 24, del Código Administrativo de Texas § 24.173(d) prohíbe Prestonwood Forest Utility District, su proveedor de agua y alcantarillado imponer un cargo por mora o desconectar su servicio minorista de agua o alcantarillado por falta de pago de las facturas adeudadas durante una emergencia por condiciones del tiempo extremas hasta después de que la emergencia haya terminado.

Una emergencia por condiciones del tiempo extremas se define como un periodo que comienza cuando la temperatura más alta del día previo en su área no superó los 28 grados Fahrenheit y se prevé que la temperatura permanecerá en ese nivel o debajo de él durante las siguientes 24 horas según los informes más cercanos del Servicio Meteorológico Nacional para su área. A efectos de estos requisitos, una emergencia por condiciones del tiempo extremas finaliza el segundo día laborable en que la temperatura supera los 28 grados Fahrenheit.

Su proveedor de agua y alcantarillado debe ofrecer un programa de pago a un cliente afectado que lo solicite oportunamente. Si se ve afectado por una emergencia por condiciones del tiempo extremas, puede solicitar un programa de pago para las facturas impagas adeudadas durante la emergencia por condiciones del tiempo extremas.

Para los clientes afectados que soliciten oportunamente un programa de pago, su proveedor de agua y alcantarillado tiene prohibido desconectar el servicio por falta de pago de las facturas adeudadas durante una emergencia por condiciones del tiempo extremas. Sin embargo, una vez que se ofrece un programa de pago, las desconexiones pueden reanudarse si usted (1) se niega a aceptar oportunamente el programa de pago, o (2) viola los términos del programa de pago.

Si tiene una factura de su proveedor de agua y alcantarillado adeudada durante una emergencia por condiciones del tiempo extremas, entonces tiene derecho a solicitar un programa de pago. Póngase en contacto con nuestra oficina: Water District Management 281-376-8802 o por correo electronico customerservice@wdmtexas.com.

Are you receiving emergency notices from the Prestonwood Water District?

If not, please enter your information on the website at PrestonwoodForestUD.org:

1. Click on “Contact Us.”
2. Then click on “Customer Notification System.”